Blacklisted SMS messages - Customer doesn't receive SMS even if the SMS has been set + SMS Status Codes

Here is a list of status codes:

DELIVRD – Refers to the successful submission of the SMS to the handset. The cellular network reports the status.

UNDELIV – Refers to the unsuccessful submission of the SMS to the handset, caused by inactive or unreachable numbers. The cellular network reports the status.

EXPIRED – Refers to no status update being received within the validity period. This is usually caused by the handset being off, the call going to voicemail or being redirected, or the handset being out of network reach.

BLIST – SMS delivery to the number is restricted due to a request by the owner or WASPA.

SUBMITD – The SMS has been submitted to the cellular network for delivery. We are waiting for a status update from the cellular network.

STAGED – The SMS is waiting in the system to be submitted to the cellular network. In most cases this is for SMSes that are scheduled for a future send date.

CANCELLED – The SMS was scheduled to be sent at a future date and time, but was cancelled by the user before the send date and time were reached

NOROUTE – Refers to no route being available for the number.

NONETWORK – Refers to a number with a network prefix that is not recognised or valid.

To view a list of blacklisted messages:

1. Go to Practice Info. 

2. Click the Info button in the SMS Settings section.

3. Go to the Results tab and filter ResultText by typing 'BLIST'. This will give a list of all the messages that have been blacklisted.

To find a specific message to see if it was blacklisted:

1. Do the above

2. If there is no ID column on the Messages tab, right-click one of the column headers

3. Select Column Chooser

4. And double-click on ID.

5. Filter out the client's cellphone number in the ToAddress column.

6. Copy the ID field of the LATEST ENTRY.

7. If there is no MessageID column on the Results tab, right click one of the column headers

8. Select Column Chooser 

9. Double-Click on MessageID

10. On the Results tab, paste the ID in the MessageID column filter.

11. This should give out a list of messages that have been blacklisted. If there are none no messages have been blacklisted.